Making a complaint
We work hard to ensure that you have a positive experience when you contact us, and try to resolve your queries promptly and courteously.
We accept that things sometimes go wrong, and value your feedback in the event of a problem occurring.
The NC3Rs is an independent scientific organisation with responsibility for setting and delivering its strategy and use of resources. For logistical reasons it operates under the umbrella of the Medical Research Council (MRC), and is not a separate legal entity. The NC3Rs complaints process follows the principles of the MRC process.
We always aim to resolve your complaint internally, if you are unhappy with our response, the complaint will then be handled by the MRC Complaints Officer.